Frequently Asked Questions

General

How does Meta Pay work?

Meta Pay is a seamless and secure way to make payments on Facebook, Messenger, Instagram, and in participating online stores. Enter your payment card or account information just once and then use Meta Pay to make purchases, send money or donate. Add a PIN or use the fingerprint or face ID on your device to secure individual payments. Meta Pay also lets you view your payment history, manage payment information and access 24-hour chat service for customer support.

Is it secure to make payments with Meta Pay?

We use advanced technology to keep payment information secure. Meta Pay is protected with:

  • Anti-fraud technology that monitors purchases on Meta Pay’s systems to detect unauthorized activity.

  • Payment card numbers are securely stored, encrypted and stored separately from your profile data.

  • Notifications that alert you if Meta Pay detects unusual activity.

  • An option to create a PIN or use the fingerprint or face ID on your device for additional security when sending money or making a payment. Facebook does not receive or store your device’s biometric information.

How do I set up a Meta Pay PIN?

When making a payment with Meta Pay, you may be required to set up a PIN (PIN is mandatory in some use cases) by selecting a 4-digit numeric pass code. For some devices, you can also use biometrics for an extra layer of security.

You can also set up a Meta Pay PIN and make it a requirement for sending payments by going to Orders and payments settings. As part of our commitment to security, we may require Meta Pay PIN verification when certain types of transactions appear as unusual activity.

Do I need to have a Facebook account to use Meta Pay?

Meta Pay can be set up by logging into at least one of our apps - Facebook, Instagram or Messenger. Then, enter your payment card or account information. When Meta Pay is set up on Facebook and Messenger, people can connect Meta Pay across Instagram without having to re-enter their payment information.

Where can I use Meta Pay?

Meta Pay can be used on Facebook, Instagram, Messenger, and in participating online stores.

  • On Facebook, you can use Meta Pay to shop, donate, buy tickets for events, or games.

  • On Instagram, you can use Meta Pay to shop or make donations to charitable or personal fundraisers.

  • On Messenger, you can use Meta Pay to send money to friends and family in the United States.

  • When online stores have Meta Pay enabled, you can shop the products and services you love, and check out faster with your saved credentials.

Meta Pay may not be available in all payment use cases on Facebook, Instagram and Messenger. We are continuing to build out functionality so that more people in more places can use Meta Pay across our apps. Check back here for updates.

How do I set up Meta Pay?

You can start using Meta Pay with just a few taps, while you’re in the checkout process on Facebook or Instagram, or paying friends and family on Messenger. You can also update your Meta Pay details, including adding the payment method of your choice, directly through its settings:

  1. Navigate to the Orders and payments settings

  2. Add your preferred payment method

  3. The next time you make a payment on our apps or third-party websites, simply use Meta Pay

How do I set up Meta Pay to use across apps?

You can connect Meta Pay across apps when you set up Meta Pay on Facebook or Messenger. Add your preferred payment once, then connect Meta Pay across Instagram without having to re-enter your information each time.

  • To connect Meta Pay in the Facebook app: Go to Settings > Orders and payments > Manage payment Info

  • To connect Meta Pay in the Instagram app: Go to Menu > Orders and payments > Manage payment Info

Meta Pay for Online Checkout

How do I set up Meta Pay for online checkout?

  1. Tap the Meta Pay button on the website’s checkout page.

  2. If you already have Meta Pay set up, select the payment method you want to pay with. If you’re new to Meta Pay, enter your payment, shipping, and contact information. Learn how to add or remove a payment method.

  3. Check the total purchase amount, shipping, and contact information to make sure they’re correct. You can view your shipping, and contact information in your Orders and payments settings.

  4. When you’re ready, tap Pay [amount] to make your purchase and confirm the payment. You may be asked to enter your PIN or other validation method.

How secure is Meta Pay in online stores?

To keep your information secure, your debit and credit card numbers are encrypted for safe and secure storage. For your protection, the seller won't be able to see your debit or credit card number.

With Meta Pay, you can create a PIN or use your device's face or fingerprint recognition to confirm payments. Learn how to set up a PIN for Meta Pay.

For transactions you make with Meta Pay, you’ll receive payment confirmation details in an email. If you see a transaction you don’t recognize, please contact your bank or financial institution.

Who can see my Meta Pay activity?

Your Meta Pay activity, such as payments or purchases, won’t appear on your profile or on your News Feed. Only you can see your payment and transaction history within Orders and payments settings.

What information is shared with the seller when I make a purchase on their website using Meta Pay?

Sellers will receive information needed to support the transaction, including your contact, shipping, and order information. For your protection, the seller won't be able to see your debit or credit card number. Learn more about what information is shared with sellers.

What information is shared with Meta?

Meta will receive your Meta Pay order information and may use the data as outlined in our Data Policy. This includes showing your transaction information in your Orders and payments settings. The actions you take with Meta Pay can be used for purposes such as to serve you more relevant content, provide customer support, and promote safety and integrity (example: to investigate violations of our policies). The payment card numbers you provide won’t be shared with anyone for marketing purposes, used to personalize your experience nor inform the ads you see without your consent. Learn more about what Meta Pay does with your payment information.

Where can I see my transaction and order details?

You’ll receive an email confirmation for transactions you make with Meta Pay. You can also find transaction history in your Orders and payments settings. The seller will provide order details, including updates on the status of your order.

Who do I contact if I need help with my order?

If you have questions about an order you placed in an online store using Meta Pay, please contact the seller directly for support.

To contact the seller about your order:

  1. Go to your Orders and payments.

  2. Select the order you need help with.

  3. Tap Get Help, then tap Contact Seller.

If you see a transaction you don’t recognize, please contact your bank or financial institution.

You can contact Meta for support with payment-related issues, such as questions about the payment method you used to complete the transaction or updating your payment method.

To contact Meta:

  1. Go to your Orders and payments.

  2. Select the order you need help with.

  3. Tap Get Help, then tap Contact Meta.

  4. Select Live Chat with Us or Email Us.

Why do I need to be logged in to Facebook to make a purchase in an online store?

Meta Pay is Meta’s payments technology. Your Facebook app login information helps us verify your identity when making a purchase with Meta Pay. If you already have Meta Pay set up, we’ll sync your payment, shipping and contact info so you don’t have to enter them manually.

Is there Purchase Protection for online shopping?

Purchases made through third-party sites, local pickups, Messenger transactions, or through other messaging services don't qualify for Purchase Protection. Learn more about how Purchase Protection works on Facebook.

How do returns work for items purchased from online stores with Meta Pay?

To return something you purchased from an online store using Meta Pay, please contact the seller directly.

Meta Pay on
Facebook

Where can I use Meta Pay on Facebook App?

Meta Pay is available to use when making a donation, purchasing games or event tickets, and sending money or making purchases on Facebook Shop and Marketplace. Meta Pay is only available with merchants where secure checkout on Facebook is noted. It is not available for all shopping transactions on Shop and Marketplace.

How do I buy something on Facebook Shop or Marketplace?

On the Facebook menu, tap Shop. Meta Pay is available to use with merchants selling on Facebook. These merchants will show a message: Secure checkout on Facebook.

How do I donate to a fundraiser or charitable organization on Facebook?

You can donate from a person’s post or directly from a Facebook fundraiser or a charitable organization’s page on Facebook:

  1. Tap Donate on the post.

  2. Enter the amount you'd like to donate

  3. Select a payment method or enter your payment account information.

  4. Tap Donate.

How do I pay for gaming purchases on Facebook?

To make an in-game purchase, pay for Stars or fan subscriptions:

Purchasing on a desktop

  1. Select Add New Card to add your credit or debit card to Meta Pay

  2. You'll then be prompted to enter your payment method

  3. Click Buy to complete

Purchasing on a mobile device

  • You can use a credit or debit card connected to your Apple or Google Play Store account as a payment method. Keep in mind, you will not be able to update your payment settings through Meta Pay. Please visit the Apple or Google Play Store directly to update your payment method or account settings. We are working to bring Meta Pay to more experiences overtime.

How do I connect Meta Pay from Facebook to Instagram?

To connect Meta Pay to Instagram, you must first set up Meta Pay on Facebook or Messenger, then connect your payment info within Meta Pay settings:

  • In the Facebook app: Go to Settings > Meta Pay > Connect Meta Payment Info

  • In the Instagram app: Go to Menu > Orders and Payments > Connect Meta Payment Info

Meta Pay on
Instagram

How does Meta Pay work with checkout on Instagram?

When checking out on Instagram in the US, you will now use Meta Pay for a secure and seamless payment experience.

How do I use Meta Pay to buy something on Instagram?

You can buy products with Meta Pay on Instagram by using checkout on Instagram if the product page shows Buy on Instagram and Add to Cart or Buy Now. For product pages showing View on Website, your purchase will be completed on the seller’s website. Meta Pay is currently not available on these seller’s websites. Learn more about which products can be bought on Instagram.

If you are ready to buy a single product from a seller, you can tap Buy Now to proceed to checkout and complete your purchase with Meta Pay. If you want to save a product to buy later or save multiple items from the same seller to buy together, you can add these products to your Cart or save them to your Wishlist.

How do I donate to a personal fundraiser on Instagram?

To donate with Meta Pay to a personal fundraiser on the Instagram app:

  1. Tap Donate on the personal fundraiser you want to donate to.

  2. Enter the amount you would like to donate, then tap Next.

  3. Enter your contact info, then tap Next in the top right.

  4. Enter your payment method, then tap Next in the top right.

  5. Choose your donation visibility. The person who started the fundraiser will always see how much you donated, but other people will only see what you choose to make public.

  6. Tap Donate.

What payment methods can I use with Meta Pay to buy or donate on Instagram?

You can use a credit or debit card or a PayPal account to make donations or buy products on Instagram. Keep in mind that Meta Pay is available only to posts that show Buy on Instagram and Add to Cart on the product page.

Where can I get support if I have issues with my Meta Pay transaction on Instagram?

Support for purchases or donations made on Instagram using Meta Pay can be accessed the following ways:

  • Tap on the menu icon > Orders and Payments > Support & Help.

  • Tap on the 3 horizontal lines at the top of the screen on Profile > Orders and Payments > select specific order to access > Get help with your order

  • For general questions, you can also visit the Help Center for Instagram Checkout.

When and where is live chat support available for Instagram transactions?

Live chat customer support is available to customers who make shopping purchases on Instagram with Meta Pay. Chat support is available in the US in English 24 hours a day, 7 days a week.

What is the benefit of connecting payment info from Facebook across Instagram?

For a faster checkout with Meta Pay, you have the option to connect your payment account information from Facebook to Instagram without re-entering it. You can also view your payment history, manage payment methods and update your settings across apps, all in one place.

If I set up Meta Pay on Instagram in the US, can I connect it to Facebook?

The ability to set up Meta Pay on one app and connect it to another is only available in the US when you set up Meta Pay on Facebook or Messenger. We are continuing to build out functionality for more people in more places to connect Meta Pay across our apps. Check back here for updates, and visit the Instagram Help Center for more information.

Meta Pay on
Messenger

How do I use Meta Pay to send or receive money on Messenger?

To send money:

  1. Start a message with the person you want to send money to.

  2. Tap

    then

    and enter the amount you want to send.

  3. Tap Pay or tap Next if you haven't added a debit card or PayPal to your account and follow the onscreen instructions.

To receive money:

If you've already added a debit card or PayPal to Meta Pay, money sent to you is automatically accepted. You do not need to take any action.

If you do not have a payment method added, you’ll need to add a debit card or PayPal to Meta Pay

  1. From the Messenger homepage, open the conversation containing the payment.

  2. Tap Add Debit Card and follow the onscreen instructions.

Keep in mind your bank may take up to 3 business days to make the money available to you.

How do I split payments with friends in group chats on Messenger?

When requesting money from multiple friends, you can either split the request evenly or request different amounts from each person. To send and receive money each person in the group chat needs to have an accepted payment method linked to their account.

To pay friends who requested money from you in a group chat:

  1. Open your Messenger app.

  2. Open the group chat you received a payment request in.

  3. Tap Pay below Payment Pending.

  4. Tap Pay, then tap Confirm [dollar amount] Payment.

  5. If you created a Meta Pay PIN, enter it to confirm your payment.

To request money from friends in a group chat:

  1. Open your Messenger app.

  2. Start a group chat with the friends you want to request money from.

  3. Tap

    at the bottom of the chat, then tap

    .

  4. Tap Get Started.

  5. Select one or multiple friends you want to request money from, then tap Next.

  6. Enter the total amount you want to request. Note: The total amount will automatically split evenly between each person you selected, but you can tap next to each person’s name and request different amounts.

  7. Below the total amount, add a note explaining what the payment is for. Tap Review in the top right, then tap Confirm request.

  8. You can also split payments with friends from your Messenger settings. On your Meta Pay screen, tap Split Payments and follow the on-screen instructions.

For more information, visit our Help Center.

How do I split payments with friends in group chats on Messenger?

When requesting money from multiple friends, you can either split the request evenly or request different amounts from each person. To send and receive money each person in the group chat needs to have an accepted payment method linked to their account.

To pay friends who requested money from you in a group chat:

  1. Open your Messenger app.

  2. Open the group chat you received a payment request in.

  3. Tap Pay below Payment Pending.

  4. Tap Pay, then tap Confirm [dollar amount] Payment.

  5. If you created a Meta Pay PIN, enter it to confirm your payment.

To request money from friends in a group chat:

  1. Open your Messenger app.

  2. Start a group chat with the friends you want to request money from.

  3. Tap

    at the bottom of the chat, then tap

    .

  4. Tap Get Started.

  5. Select one or multiple friends you want to request money from, then tap Next.

  6. Enter the total amount you want to request. Note: The total amount will automatically split evenly between each person you selected, but you can tap next to each person’s name and request different amounts.

  7. Below the total amount, add a note explaining what the payment is for.

  8. Tap Review in the top right, then tap Confirm request.

You can also split payments with friends from your Messenger settings. On your Meta Pay screen, tap Split Payments and follow the on-screen instructions.

For more information, visit our Help Center.

Is there a fee to use Meta Pay in Messenger?

No, Facebook won't charge you to send or receive money in Messenger. This feature is free for everyone to send money to friends and family.

How long does it take to receive money in Messenger?

Once you've added a payment method to your account, money is transferred right away, but your bank may take up to 3 business days to make it available to you. If you've received money but it hasn't appeared in your account after 3-5 business days, try contacting your bank by calling the number on the back of your payment card or reaching out to PayPal support.

What payment methods can I use in Messenger?

You can send or receive money in Messenger using a bank-issued Visa or Mastercard debit card or PayPal account.

Visit the Messenger Help Center for more information.

Meta Pay on
Portal

How do I use Meta Pay on Portal?

When you make a purchase from store.meta.com/portal/ you can add your payment method to Meta Pay, or if you’ve already set up Meta Pay on Facebook app, you won't have to re-enter your information.

What payment method can I use to buy a Portal?

With Meta Pay on Portal, you can choose to pay with Visa, Mastercard, American Express, Discover or PayPal.

Meta Pay for Business

What is Meta Pay?

Meta Pay is a seamless and secure way to pay online and across Meta technologies. It can be used to make purchases, send money or donate. Fast checkout, easy setup and convenient access are some of the benefits of accepting Meta Pay.

Is Meta Pay available to all businesses?

Meta Pay is available to businesses through Facebook Shops and Marketplace. Outside of Meta technologies, Meta Pay is available to US based Shopify businesses. Please sign up if you are interested in accepting Meta Pay and we’ll be sure to keep you posted on product updates and availability.

What are the costs to businesses for accepting Meta Pay?

There is no additional cost to businesses for accepting Meta Pay. Customers will also not be charged for using Meta Pay. Meta Pay, similar to other payment methods, will be managed by your existing payment processor.

What payment methods are available to customers when they checkout on a business website with the Meta Pay button?

Customers can load their preferred credit or debit card to Meta Pay. Additional payment methods will be added over time.

How is payment information stored and protected with Meta Pay?

Meta Pay uses encryption to safely and securely store people’s payment card numbers.

How will Facebook use Meta Pay data from the Meta Pay button?

When people use Meta Pay, Meta collects information about the purchase such as the transaction date, billing, shipping and contact details to use for purposes such as to process a payment, to protect against loss, and for legal compliance. Payment card numbers that people provide will not be used to personalize their experience or inform the ads they see. And, people’s activity, like payments or purchases will not be shared with their friends or to their profile or feed, unless they choose to share it themselves. To learn more about our commitments to protecting user privacy, read this Privacy Matters post.

What data will businesses receive when a customer checks out with Meta Pay?

Businesses will receive information needed to support the transaction, including customer contact, shipping and order information. For your protection, the business won't be able to see your debit or credit card number.